Complaints, Public Bodies and Government Guidance-England

England | Factsheet | Legal Social and Financial

A factsheet for parents

The law is often complex and difficult to understand, so in order to help interested parties, including public bodies, understand what the law expects them to do the government sometimes issues ‘guidance’.

Government guidance can be a very powerful tool in understanding what public bodies should be doing and being familiar with it can be very useful should you ever need to make a complaint. In fact, the government even issues guidance on how public bodies need to handle some kinds of complaints!

This factsheet provides information on current government guidance relevant to disabled children in England divided into the following areas:

  • Social Services
  • Education/Health Needs at School
  • Health
  • Housing
  • Decision-making
  • Equality and Disability Discrimination
  • Elective Home Education


complaints public bodies and government guidance
First published 2020. This edition 2020. Review date 2023.

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