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how to complain about social services in england

How to Complain About Social Services in England

We know from our work on the LEaP Project that parents sometimes face problems in getting the right social care support for their disabled children. So what can you do if you’re not happy? Make a complaint. Use this guide to find out more.
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Tiny Baby Hat Knitting Pattern

As part of our Fighting Chance campaign, we'll be knitting hats for premature babies - Cerebra style! Our tiny hat patterns are specially sized for tiny babies who need a little extra help to stay warm. We’ve made a chart for our spark but feel free to get creative! Basic hat pattern This is a very simple pattern so it’s perfect for beginners or as a ...
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The council has failed to provide a properly trained school transport escort

If the council hasn’t provided a properly trained escort to keep your child safe on the journey to and from school, you can use this letter to make a complaint.
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Money Matters - Cerebra the charity for children with brain conditions

Money Matters

A guide for parents This guide is for parents of disabled children who want to know what financial help may be available for them. It also outlines the arrangements they may need to put in place to manage their children’s finances from birth and as they get older.
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Finding and Appraising Legal Help - Cerebra the charity for children with brain conditions

Finding and Assessing Sources of Legal Help

A guide for parents As the parent of a disabled child you may need legal advice at some stage for many different reasons. In some cases, finding and instructing a solicitor can be a daunting prospect. This guide helps make that process as straightforward as possible for you.
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Factsheet - Child’s Care package is Reduced - Cerebra the charity for children with brain conditions

What to Do if Your Child’s Care Package is Reduced

A factsheet for parents Families often ask for help from our Legal Rights Service because they are unhappy with the way a local authority has changed or reduced their child’s care package without re-assessment. This factsheet explains what you can do if you find yourself in that situation. This factsheet applies to England and Wales.  
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Factsheet - What to do if your child isn’t getting the social care support s/he needs- Cerebra the charity for children with brain conditions.

What to Do if Your Child Isn’t Getting the Social Care Support S/he Needs

A factsheet for parents Families often contact our Legal Rights Service and tell us that they’ve been assessed by social services but still aren’t getting the support they need. This factsheet explains what you can do if you find yourself in that situation. This factsheet applies to England and Wales.  
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The council/health body is blaming a lack of resources

Use this letter if the council/health body has agreed that you need help, but says that it can’t afford to provide support.
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We’ve been told that our child is too young to have a continence assessment

If your local health authority in Wales has told you that your child isn’t old enough to have a continence assessment, you can use this letter to make a complaint.
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We’ve been told that our child is too young to have a continence assessment

If your local health authority has told you that your child isn’t old enough to have a continence assessment, you can use this letter to make a complaint.
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