Template Letters Scotland

Finding the right words when writing to official bodies can be difficult. We’ve created a series of template letters to make it less daunting for you write to your local council or health body if you need to ask for information or make a complaint.

There are different letter templates for England, Wales and Scotland and they cover a numbers of topics. They aim to make your letters more effective.

  • A-Z of All Template Letters Scotland
  • Assessments and Care Plans
  • Education
  • General Letters
  • NHS Continence Services
  • NHS Patient Transport Services
  • School Transport
  • Transition

We want to make a complaint about a council/health body

England | General Letters | Scotland | Template Letter | Wales

You can use this letter to make a complaint about a council or health body, for example if you’re unhappy with the amount of support available to your family or the way decisions have been made.

Find out more and download

Council and/or health officials are arguing about who’s responsible for helping us

England | General Letters | Scotland | Template Letter | Wales

If the authorities can’t agree on who’s responsible for helping your family, don’t try and work it out yourself – use our template letter to complain about them both for failing to work together.

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The council has adopted a fixed policy and says ‘we don’t/can’t do that’ (‘fettering discretion’)

England | General Letters | Scotland | Template Letter | Wales

Public bodies shouldn’t adopt rigid policies which prevent them from exercising their powers in individual cases (the legal term for this is ‘fettering discretion’). Use this letter to ask the council to confirm in writing what their policy is.

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We haven’t had an answer to our first letter

England | General Letters | Scotland | Template Letter | Wales

Use this letter if you need to chase a public body for its response to previous correspondence.

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We want something confirmed in writing

General Letters | Scotland | Template Letter

If you think an official has told you something that’s incorrect or inappropriate, you can use this letter to ask the council/health body to confirm whether the comment is true or not.

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We want to ask for an assessment of our family’s needs

Assessments and Care Plans | Scotland | Template Letter

Use this letter to ask for an assessment of your child’s needs or your needs as a carer if you are in Scotland.

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The council is proposing another assessment, which puts us in an impossible position

Assessments and Care Plans | England | Scotland | Template Letter | Wales

If your (or your child’s) needs have been assessed but you’ve been waiting a long time for support, the council might say that it needs to do a new assessment before it can progress your case. If you’re worried that agreeing to a new assessment will cause delay, but refusing will label you as ‘uncooperative’, use this letter to get your concerns on the record.

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The council says it can’t provide educational support because of a lack of resources

Education | Scotland | Template Letter

Use this letter if the council tells you that it doesn’t have the resources to provide the educational support that your child needs.

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I want to ask for an assessment of my child’s needs at school

Education | Scotland | Template Letter

Use this letter to ask the council to assess your child’s additional support needs.

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I want to find out whether my child needs a Co-ordinated Support Plan (CSP)

Education | Scotland | Template Letter

Use this letter to ask the council to consider whether or not your child needs a Co-ordinated Support Plan (CSP).

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I want to ask for a review of my child’s Co-ordinated Support Plan (CSP)

Education | Scotland | Template Letter

You can use this letter to ask the council to review your child’s existing Co-ordinated Support Plan (CSP).

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The council/health body is blaming a lack of resources

Assessments and Care Plans | England | Scotland | Template Letter | Wales

Use this letter if the council/health body has agreed that you need help, but says that it can’t afford to provide support.

Find out more and download

We’re still waiting for the council/health body to arrange the support we need

Assessments and Care Plans | England | Scotland | Template Letter | Wales

Use this letter to complain if you’re still waiting for the council/health body to find the type of support that will meet your family’s needs.

Find out more and download

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