Template Letters England

Finding the right words when writing to official bodies can be difficult. We’ve created a series of template letters to make it less daunting for you write to your local council or health body if you need to ask for information or make a complaint.

There are different letter templates for England, Wales and Scotland and they cover a numbers of topics. They aim to make your letters more effective.

  • A-Z of All Template Letters England
  • Assessments and Care Plans
  • General Letters
  • NHS Continence Services
  • NHS Patient Transport Services
  • School Transport
  • Transition

We want to make a complaint about a council/health body

England | General Letters | Scotland | Template Letter | Wales

You can use this letter to make a complaint about a council or health body, for example if you’re unhappy with the amount of support available to your family or the way decisions have been made.

Find out more and download

Council and/or health officials are arguing about who’s responsible for helping us

England | General Letters | Scotland | Template Letter | Wales

If the authorities can’t agree on who’s responsible for helping your family, don’t try and work it out yourself – use our template letter to complain about them both for failing to work together.

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We want something confirmed in writing

England | General Letters | Template Letter | Wales

If you think an official has told you something that’s incorrect or inappropriate, you can use this letter to ask the council/health body to confirm whether the comment is true or not.

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The council has adopted a fixed policy and says ‘we don’t/can’t do that’ (‘fettering discretion’)

England | General Letters | Scotland | Template Letter | Wales

Public bodies shouldn’t adopt rigid policies which prevent them from exercising their powers in individual cases (the legal term for this is ‘fettering discretion’). Use this letter to ask the council to confirm in writing what their policy is.

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We want to see the personal information that the council/health body holds about us

England | General Letters | Template Letter | Wales

You have the right to ask any organisation that processes your personal data for a copy of the information they hold about you. This in known as a ‘subject access request’ under the Data Protection Act. Use this letter to make a request.

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We want to ask for information under the Freedom of Information Act

England | General Letters | Template Letter | Wales

You have a right to request any recorded information held by a public authority. This is known as a ‘Freedom of Information request’. Some information may not be given to you because it is ‘exempt’, for example because it would unfairly reveal personal details about somebody else. Use this letter to make a Freedom of Information request.

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We haven’t had an answer to our first letter

England | General Letters | Scotland | Template Letter | Wales

Use this letter if you need to chase a public body for its response to previous correspondence.

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We want to ask for an assessment of our family’s needs

Assessments and Care Plans | England | Template Letter

Use this letter to ask for an assessment of your child’s needs or your needs as a carer.

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The council still hasn’t completed our assessment or provided any interim support

Assessments and Care Plans | England | Template Letter

Use this letter to make a formal complaint about delays in completing an assessment of your child’s needs (or your needs as a carer) and/or putting interim support in place in England.

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The council wants to reduce our child’s package of care

Assessments and Care Plans | England | Template Letter | Wales

Use this letter to complain about a proposed cut in your child’s care package.

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The council is proposing another assessment, which puts us in an impossible position

Assessments and Care Plans | England | Scotland | Template Letter | Wales

If your (or your child’s) needs have been assessed but you’ve been waiting a long time for support, the council might say that it needs to do a new assessment before it can progress your case. If you’re worried that agreeing to a new assessment will cause delay, but refusing will label you as ‘uncooperative’, use this letter to get your concerns on the record.

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We’re still waiting for a care plan

Assessments and Care Plans | England | Template Letter | Wales

Use this letter if the council has assessed your family and agrees you need support, but hasn’t given you a written care plan explaining how that support will be provided in practice.

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The council says that our child isn’t eligible for support

Assessments and Care Plans | England | Template Letter

Councils must be able to show that they’ve reached a decision fairly and rationally – use this letter to find out why the council has decided that your child isn’t eligible for support.

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We’re not getting the type of continence products that our child needs

England | NHS Continence Services | Template Letter

Use this letter to complain that your local continence service isn’t providing suitable continence products for your child.

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We’ve been told that our child can’t have a continence assessment at home

England | NHS Continence Services | Template Letter

If your local continence team has refused to assess your child’s needs at home, you can use this letter to make a complaint.

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We’ve been told that our child is too young to have a continence assessment

England | NHS Continence Services | Template Letter

If your local health authority has told you that your child isn’t old enough to have a continence assessment, you can use this letter to make a complaint.

Find out more and download

We need help to get to hospital appointments, but the NHS has refused to arrange transport

England | NHS Patient Transport Services | Template Letter

Use this letter to make a complaint if the NHS has refused your request for transport to hospital appointments.

Find out more and download

We want to start preparing for the transition from children’s services to adult services

England | Template Letter | Transition

Councils should start planning for the move to adult services by assessing your family’s needs. Use this letter to ask the council to start planning for your child’s transition.

Find out more and download

We’re still waiting for the council to arrange our child’s transition from children’s services to adult services

England | Template Letter | Transition

Use this letter to complain about the council’s delay in making arrangements for your child’s transition from children’s services to adult services.

Find out more and download

The council/health body is blaming a lack of resources

Assessments and Care Plans | England | Scotland | Template Letter | Wales

Use this letter if the council/health body has agreed that you need help, but says that it can’t afford to provide support.

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We’re still waiting for the council/health body to arrange the support we need

Assessments and Care Plans | England | Scotland | Template Letter | Wales

Use this letter to complain if you’re still waiting for the council/health body to find the type of support that will meet your family’s needs.

Find out more and download

We’re not getting enough continence products to meet our child’s needs

England | NHS Continence Services | Template Letter

Use this letter to complain that your local continence service isn’t providing enough pads/nappies to meet your child’s needs.

Find out more and download

My child can’t walk to school, but the council says it doesn’t have to provide transport because we live within walking distance from the school

England | School Transport | Template Letter

Use this letter to ask for school transport for a child who can’t walk to school because of his/her special educational needs or disability.

Find out more and download

The council has failed to provide a properly trained school transport escort

England | School Transport | Template Letter

If the council hasn’t provided a properly trained escort to keep your child safe on the journey to and from school, you can use this letter to make a complaint.

Find out more and download

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