You can use this letter to make a complaint about a council or health body, for example if you’re unhappy with the amount of support available to your family or the way decisions have been made.
There are different letter templates for England, Wales and Scotland and they cover a numbers of topics. They aim to make your letters more effective.
- A-Z of All Template Letters Wales
- Assessments and Care Plans
- General Letters
- NHS Continence Services
- NHS Patient Transport Services
- School Transport
If the authorities can’t agree on who’s responsible for helping your family, don’t try and work it out yourself – use our template letter to complain about them both for failing to work together.
Public bodies shouldn’t adopt rigid policies which prevent them from exercising their powers in individual cases (the legal term for this is ‘fettering discretion’). Use this letter to ask the council to confirm in writing what their policy is.
You have the right to ask any organisation that processes your personal data for a copy of the information they hold about you. This in known as a ‘subject access request’ under the Data Protection Act. Use this letter to make a request.
You have a right to request any recorded information held by a public authority. This is known as a ‘Freedom of Information request’. Some information may not be given to you because it is ‘exempt’, for example because it would unfairly reveal personal details about somebody else. Use this letter to make a Freedom of Information request.
Use this letter to make a formal complaint about delays in completing an assessment of your child’s needs (or your needs as a carer) and/or putting interim support in place.
Councils in Wales must be able to show that they’ve reached a decision fairly and rationally – use this letter to find out why the council has decided that your child isn’t eligible for support.
You can use this letter if the council has assessed your child and told you that you’re not eligible for support, because it believes that you’re able to meet your child’s needs yourself.
If your (or your child’s) needs have been assessed but you’ve been waiting a long time for support, the council might say that it needs to do a new assessment before it can progress your case. If you’re worried that agreeing to a new assessment will cause delay, but refusing will label you as ‘uncooperative’, use this letter to get your concerns on the record.
Use this letter to complain that your local continence service isn’t providing suitable continence products for your child.
Use this letter to complain that your local continence service isn’t providing enough pads/nappies to meet your child’s needs.
If your local continence team in Wales has refused to assess your child’s needs at home, you can use this letter to make a complaint.
If your local health authority in Wales has told you that your child isn’t old enough to have a continence assessment, you can use this letter to make a complaint.
Use this letter to make a complaint if the NHS in Wales has refused your request for transport to hospital appointments.
Councils should start planning for the move to adult services by assessing your family’s needs. Use this letter to ask the council to start planning for your child’s transition.
We’re still waiting for the council to arrange our child’s transition from children’s services to adult services
Use this letter to complain about the council’s delay in making arrangements for your child’s transition from children’s services to adult services.
Use this letter if the council/health body has agreed that you need help, but says that it can’t afford to provide support.
Use this letter to complain if you’re still waiting for the council/health body to find the type of support that will meet your family’s needs.
My child can’t walk to school, but the council says it doesn’t have to provide transport because we live within walking distance from the school
Use this letter to ask for school transport for a child who can’t walk to school because of his/her special educational needs or disability.
If the council hasn’t provided a properly trained escort to keep your child safe on the journey to and from school, you can use this letter to make a complaint.
Use this letter if the council have refused to carry out an assessment of your family’s needs.
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